Refund policy

We offer a straightforward return process to ensure your satisfaction.

• Proof of Condition: To claim a return, please provide an unboxing video of the product as proof of its condition upon delivery.
• Resolution Options: Depending on the issue, we’ll process your return with either store credit or an exchange.

Policy Details:

• You have 3 days from receiving your item to request a return.
• To be eligible, the product must be in its original condition, unused, with tags, and in its original packaging, along with proof of purchase.

How to Request a Return:

• Contact us at support@momsera.in to initiate the process.
• Approved returns must be sent to the designated return address provided during the return request.

Important Notes:

• Items sent back without prior approval will not be accepted.
• Sale items, gift cards, perishable goods, personalized products, hazardous materials, or opened personal care items are non-returnable.

Damaged or Incorrect Items:
If your order is damaged, defective, or incorrect, contact us immediately so we can resolve it.

Refund Process:

• Refunds will be processed within 10 business days after approval and inspection of the returned item.
• If it has been more than 15 business days since your refund approval, email us at support@momsera.in.

For any return-related queries, feel free to contact us at support@momsera.in. We’re here to help!